Unintended Consequences (Signs #8)
This kind of thing has happened to all of us: unintended consequences of a great idea gone only slightly awry. Unfortunately, the amount of awry-ness it takes to alienate potential customers is impossibly small.
Foolproof Instructions in 9 Easy Steps
Reality check: There is no such thing as "foolproof" instructions. Some fool will always manage to reinterpret even the clearest directions. The trick is to eliminate as many ways to go wrong as you possibly [...]